FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please contact us here.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US, UK & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. We typically have a 5 day processing window to fully verify and fulfil your order. Following this, your package will be delivered to you between 10 and 20 business days.

Q. How long will it take to receive a tracking number?

A. It will take usually between 4-7 business days. You can view information about your shipment status by inputting your tracking number via our built-in tracker or by visiting https://www.17track.net/

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, on orders over £50 worldwide, unless otherwise indicated!

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be made here.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. I am unhappy with my order, can I place a refund?

A. In order to protect ourselves as a merchant, we only offer refunds on items that arrive in a defective state. You must begin the returns process by contacting us here within 14 days.  Our returns team may request that you provide photo and/or video evidence for you to be eligible for a refund.  Once the evidence has been received and verified, you may ship the product back to our supply warehouse within 14 days to the address we provide, to be eligible for a full refund.

Items on sale are not eligible for refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.